Customer Service
CPD ApprovedCustomer ServiceCustomer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.But how is this done?How do…
Developing Teamwork
Developing TeamworkCPD & ILM ApprovedCourse DescriptionDeveloping Teamwork is all about building stronger relationships within your team by getting to know each other better and creating the foundations for an exceptionally high performing group of people.This course explains in detail…
Introduction to Emotional Intelligence
Introduction to Emotional IntelligenceCPD ApprovedCourse DescriptionEmotional Intelligence is a set of emotional and social skills that collectively establish how well you perceive and express yourself, maintain social relationships and cope with challenges. It’s not just a passing management fad,…
Leadership Skills
Leadership SkillsCPD & ILM ApprovedCourse DescriptionA leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills.This course starts by introducing the basics…
Managing Meetings
CPD ApprovedManaging MeetingsI think everyone would agree that poorly called or run meetings waste valuable time for any organisation. This course will show you how to run meetings effectively and improve your ability to instigate actions that are quick…
Negotiation
CPD Approved Negotiation Negotiation is a basic means of getting what you want from others. It’s a back and forth communication designed to reach an agreement when you and the other side have some interests that are shared and…
Objective Setting
CPD ApprovedObjective SettingSetting clear and precise goals and objectives ensure that everyone is working towards the same goal, allowing for business and personal growth. Objectives clarify priorities and allow employees to allocate their time and resources more effectively. They…
Presentation Skills
CPD ApprovedPresentation SkillsGiving a successful presentation can be one of the hardest parts of many people’s jobs.Ultimately preparation will be the key to success when it comes to giving a presentation, but how do you make sure you are…
Project Management
CPD ApprovedProject ManagementThe effective management of projects is an essential skill in many workplaces. Correct control of stages and different aspects of projects helps to increase the chances of projects being successful.There are many tools and approaches to managing…
Sales Skills
CPD ApprovedSales SkillsThe course will start by providing an overview of the basic rules for sales people, along with the right mindset, self-assessment and the goals you’ll need in the short, medium and long term.It’ll cover cold calling, including…
The Principles of Performance Management
The Principles of Performance ManagementCPD ApprovedIn any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on…
Time Management
CPD ApprovedTime ManagementGood Time Management will improve and enhance the time spent in the workplace and can even go a long way to improving the quality of the work you produce.For most people however this is easier said than…