Anti Harassment and Bullying
CPD ApprovedAnti Harassment and BullyingYour Company should be committed to providing a working environment free from harassment and bullying and ensuring all staff are treated, and treat others, with dignity and respect.This course covers the commitments that will be…
Anti-Bribery and Corruption
Anti-Bribery and CorruptionCPD ApprovedCourse DescriptionActs of bribery and corrupt business practices are still an all to common part of business to business activity in the UK and Worldwide. Inducements can range from small ‘facilitation payments’ to gifts worth millions…
Anti-Money Laundering
Anti-Money LaunderingCPD ApprovedCourse DescriptionMoney-Laundering is a major criminal problem, worldwide. This course starts by defining money- laundering and describing the ‘regulated sector’ as defined by the Proceeds of Crime Act.The course discusses a number of money-laundering offences, including tax…
Conflict Resolution in the Workplace
Conflict Resolution in the WorkplaceCPD ApprovedCourse DescriptionThe Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict…
Customer Service
CPD ApprovedCustomer ServiceCustomer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.But how is this done?How do…
Cyber Security
Cyber SecurityCPD ApprovedCourse DescriptionEmployees, managers and directors should all have a good understanding of the threat posed by cyber-attacks and the importance of guarding against data breaches.This short course will explain why cyber attacks and data breaches happen and…
Developing Good Employee Relations
CPD ApprovedDeveloping Good Employee RelationsEffective businesses encourage the development of positive relationships between managers and employees, as well as amongst co-workers. Establishing and maintaining good work relationships is the key to a positive workplace, and it doesn’t have to…
Developing Teamwork
Developing TeamworkCPD & ILM ApprovedCourse DescriptionDeveloping Teamwork is all about building stronger relationships within your team by getting to know each other better and creating the foundations for an exceptionally high performing group of people.This course explains in detail…
Alcohol Personal Licence Holder
Alcohol Personal Licence HolderCPD & Laser awards ApprovedCourse DescriptionThe alcohol licensing laws of the United Kingdom regulate the sale and consumption of alcohol. Any organisation, business or individual who wishes to sell alcohol must have a licence. This is…
Equality, Diversity and Discrimination
CPD ApprovedEquality, Diversity and DiscriminationWe’ve all heard and used the words ‘equality’ and ‘diversity’ before but what do they actually mean and how do they affect you as an employer or employee?Well if you take the words on their…
Facebook for Business
CPD ApprovedFacebook for BusinessFacebook is the world’s largest social network. With over a billion users it’s very likely that a proportion of your target customer audience will have a Facebook account. In the ‘Social Media for Business’ course you’ll…
Presentation Skills
CPD ApprovedPresentation SkillsGiving a successful presentation can be one of the hardest parts of many people’s jobs.Ultimately preparation will be the key to success when it comes to giving a presentation, but how do you make sure you are…
Twitter for Business
CPD ApprovedTwitter for BusinessTwitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their…
Project Management
CPD ApprovedProject ManagementThe effective management of projects is an essential skill in many workplaces. Correct control of stages and different aspects of projects helps to increase the chances of projects being successful.There are many tools and approaches to managing…
Sales Skills
CPD ApprovedSales SkillsThe course will start by providing an overview of the basic rules for sales people, along with the right mindset, self-assessment and the goals you’ll need in the short, medium and long term.It’ll cover cold calling, including…
Search Engine Optimisation for Business
CPD ApprovedSearch Engine Optimisation for BusinessRight now, potential customers will be searching for your products and services ‐ and if they don’t find their way to your site, you could be deferring them to a competitor. Imagine if your…
Sexual Harassment in the Workplace
CPD ApprovedSexual Harassment in the WorkplaceSexual harassment is unwanted conduct of a sexual nature. Experiencing sexual harassment can be one of the most difficult situations a worker can face, however it should not be happening and all workers are…
Social Media for Business
CPD ApprovedSocial Media for BusinessThe Internet has changed our lives both personally and commercially. The boundaries between personal and business communication are now much less defined. Three quarters of us in the developed world use the internet and Social…
Stress Management
CPD ApprovedStress ManagementThe Health and Safety Executive states that ‘work related stress develops because a person is unable to cope with the demands being placed on them’. This can come from any aspect of their life but it often…
The Principles of Performance Management
The Principles of Performance ManagementCPD ApprovedIn any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on…
Time Management
CPD ApprovedTime ManagementGood Time Management will improve and enhance the time spent in the workplace and can even go a long way to improving the quality of the work you produce.For most people however this is easier said than…
Objective Setting
CPD ApprovedObjective SettingSetting clear and precise goals and objectives ensure that everyone is working towards the same goal, allowing for business and personal growth. Objectives clarify priorities and allow employees to allocate their time and resources more effectively. They…
Negotiation
CPD Approved Negotiation Negotiation is a basic means of getting what you want from others. It’s a back and forth communication designed to reach an agreement when you and the other side have some interests that are shared and…
Managing Sickness and Absence
CPD ApprovedManaging Sickness and AbsenceEmployee absence can be costly in terms of both lost time and money. It impacts businesses, managers, and colleagues in ways that range from them having to take on extra work or undertake additional training,…
Managing Meetings
CPD ApprovedManaging MeetingsI think everyone would agree that poorly called or run meetings waste valuable time for any organisation. This course will show you how to run meetings effectively and improve your ability to instigate actions that are quick…
LinkedIn for Business
CPD ApprovedLinkedIn for BusinessLinkedIn is a very well established and respected social network with over 259 million users in more than 200 countries. It’s known as “Facebook in a Suit” or the most professional level of Social networking for…
Licensed Premises Staff Training
Licensed Premises Staff TrainingCPD ApprovedCourse DescriptionThe alcohol licensing laws of the United Kingdom regulate the sale and consumption of alcohol. It is important for anyone working in licensed premises to have a basic understanding of these laws and how…
Leadership Skills
Leadership SkillsCPD & ILM ApprovedCourse DescriptionA leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills.This course starts by introducing the basics…
Introduction to Emotional Intelligence
Introduction to Emotional IntelligenceCPD ApprovedCourse DescriptionEmotional Intelligence is a set of emotional and social skills that collectively establish how well you perceive and express yourself, maintain social relationships and cope with challenges. It’s not just a passing management fad,…
Introducing GDPR
Introducing GDPRCPD ApprovedCourse DescriptionThe General Data Protection Regulation (GDPR) is designed to strengthen and unify the principles of data protection for all individuals within the European Union and the European Economic Area.The GDPR is an incredibly important change to…
Effective Delegation
CPD ApprovedEffective DelegationEffective delegation is an essential skill to learn if you want to be an effective manager. After all, the best managers don’t strive to be super-heroes.Instead, they are exceptional at picking good people to do what they…
Disciplinary Procedures
CPD ApprovedDisciplinary ProceduresThe aims of the disciplinary procedure are to provide a framework within which managers can work with employees to maintain satisfactory standards of conduct and to encourage improvement when necessary.This course covers the aims of the disciplinary…