When working in the adult social care sector, communicating is essential to develop your understanding of a service user’s needs, so you can provide them with the support they require.
If the information exchanged is inaccurate or misleading, mistakes can be made which can result in ineffective care and a negative view of the service. Professionals will form many different relationships in their work. Some will be formal and others more informal.
Whoever you are communicating with and whatever the method you use it is essential that you make sure your communication is appropriate and effective.
This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more.
Course
Module
Number
Module Name
Pass %
Required
Principles of
Communication
1
Reasons People Communicate
70
Principles of
Communication
2
Ways of Communicating
70
Principles of
Communication
3
Identifying Communication Barriers
70
Principles of
Communication
4
Reducing Communication Barriers
70
Principles of
Communication
5
Checking Understanding
70
Principles of
Communication
6
Getting Help With Communication Issues
70
Principles of
Communication
7
Confidentiality
70
Recommended System Requirements
Browser: Up to date web browser
Video: Up to date video drivers
Memory: 1Gb+ RAM
Download Speed: Broadband (3Mb+)
Duration: 75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).
